Q&A
Retail & Wholesale
How much is a mug?
Retail price: RM 19.90 (Free postage for West Malaysia only)
If your are an outlet wish to sell our products, kindly contact us for the cost prices, discount rates, terms and conditions.
Can I add organization/company details in your designs?
Sure. Every design on our website can add name and details into it.
Extra charge of RM20.00 if the quantity is below 20. If the quantity is above 20, add any info into the mugs will be free of charge and you will get a better price.
Let us know the designs and quantity you choose, we will do the artwork for you to proof read before proceed to print.
Range of discount as below:
Below 20pcs RM 19.90
20pcs above RM 9.90
50pcs above RM 8.90
100pcs above RM8.60
200pcs above RM8.30
300pcs above RM8.00
400pcs above RM7.70
500pcs above RM7.40
800pcs above RM7.10
1200pcs above RM6.80
1500pcs above RM6.50
Who will going to design for me?
If you want us to provide you with a new design service, the additional charge for each design is RM100.00; however, the copyright of the design still belongs to our company.
You can send us your own designs for print. (200mm x 90 mm with at least 300 dpi)
Where is your location?
Our location is in Klang, Selangor, homebased business.
What is the weight of a mug?
1. 350g per mug with standard box.
2. 360g per mug with polyfoam box.
What is the volume of the mugs?
11oz or 330ml
How much is the postage within West Malaysia?
Our location is in Klang, postcode 41050.
Please use the Poslaju Malaysia rate calculator to check the postage that you need to pay: https://www.pos.com.my/send/ratecalculator
If you are some where around Klang Valley, please suggest you preferred courier services (Ex: Lalamove)
Note: 350g per mug
How much is the shipping cost to East Malaysia per M3?
Charges per M3 :
Kuching RM262, Sibu RM267, Bintulu RM302, Miri RM302, Kota Kinabalu RM277, Labuan RM392, Sandakan RM297, Tawau RM297, Lahad Datu RM372.
Minimum Freight Charges: 0.3 M3 (East Malaysia), 0.5 M3 (Labuan & Lahad Datu)
Note: The capacity of polyfoam box is 0.0022 M3 (10.5x15.5x13.5 cm)
What is the size of a standard box?
11.2 x 8.3 x 9.8 cm (0.0009 M3 )
What is the size of a polyfoam box?
10.5x15.5x13.5 cm (0.0022 M3 )
How much is the polyfoam box?
Each polyfoam box cost RM 1.00.
If the goods are found to be damaged when receiving the goods, do you allow replacement?
If damaged, it can be returned or refunded under the following conditions:
Normal mailing: We bear up to 15% damages of the total purchase - during the mailing process, each cup is not individually packaged, and we will try our best to prevent collision and breakage; generally the loss will not exceed 3%. In most cases, arrival is 100% safe.
Secure mailing: We bear 100% loss - each mug is individually packaged with polyfoam box, and there is an additional charge of RM1.00 per mug.
The return process is simple. Please take a picture of the defective items, then WhatsApp us. Exchange shipping costs will be borne by us. The return policy is only valid for 14 days from the time you receive it.
How soon can I receive the products?
Depends on your order quantity, normally after payment and sample are confirmed, all orders below 300 pcs will be shipped out within 7 working days.
What are the payment terms?
For orders over RM 1,000, we will process the order after payment of the deposit. At least 70% deposit and 30% balance before delivery.
For orders under RM 1,000, we will process your order after full payment.